Refund Policy
At WholeSpoon, your satisfaction is our top priority. We understand that there can be instances where you may need to return a product. This Refund Policy outlines the circumstances under which a refund may be issued when ordering from our website, wholespoon.site, and provides instructions on how to initiate a return.
Conditions for Refund
To be eligible for a refund, please ensure that:
- The item you have purchased is in its original condition and packaging.
- The return is made within 30 days from the receipt of your order.
- You have the original receipt or proof of purchase.
Non-refundable Items
The following items cannot be returned:
- Gift cards
- Promotional items
- Consumed or partially consumed food and beverages
Incorrect or Damaged Goods
If you have received an incorrect or damaged item, please contact us immediately at +39 02 2541 1234 so we can evaluate the issue and make it right.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at +39 02 2541 1234.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email and send your item to: 20093 Cologno Monzese MI, Italy, Viale Europa, 5, Pizzeria da Marco.
Shipping Returns
To return your product, you should mail your product to: 20093 Cologno Monzese MI, Italy, Viale Europa, 5, Pizzeria da Marco. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund Policy, please contact us at +39 02 2541 1234.
Last updated: January 1st, 2023.